ORDERING
Lights of Tusany is our main catalog website, therefore, its for viewing only, and ordering via telephone or email.
If you would like to order online, you can visit our online retail store: Spanish Revival Lighting. The pricing and items are the same, it is just an easier way for those who want to order directly through an online store. Click here to order on our online store
LEAD TIMES
All our fixtures are authentic hand forged wrought iron. They are handcrafted and made to order to your specifications. When you place your order we will provide you with an estimated lead time. This lead time is determined by several factors, including but not limited to, manufacturing, quantities, finishing (ex. powder coating, galvanization, painting), product availability and our current order queue. We strive to produce exceptional attention to detail and want to make sure you get a high quality product. Lead times are not guaranteed unless specified in writing on your order. We encourage you to contact us at anytime during your lead time to check in on your order for an updated status. If you have a rush order, please contact us directly.
We do carry items in stock, meaning that they are raw metal and the metal work is done. But it needs to be powder coated, finished, and carefully packaged for shipment.
If you have questions regarding lead time for specific items, please contact us and we'll be happy to give you our current lead times. Example of general lead times can vary from 10 business days, up to 8+ weeks depending on the projects.
CUSTOM ORDERS
Because we manufacture our products, we are able to offer customization and modifications to most our lighting fixtures. In addition, if you have drawings or a picture of an existing design, our design team will help bring your idea to life. We are happy to work with you and offer our expertise during the design process. Customers are responsible for providing images, CAD, or drawings for specific custom designs, including the detailed dimensions. Minimum requirements for custom orders apply.
Since each custom order is created to your specification, manufacturing times may be different than our current products online. We will provide you with a quote specific to your custom order. Custom orders are final sale.
RETURNS
Our fixtures are made to order, specifically for you. Therefore, we are unable to accept returns. Any other pre-arranged returns are only accepted case-by-case and must have prior return authorization at time of purchase. Pre-authorized items returned must be unused and in new condition, and show no signs of wear, installation, or damage. The customer is responsible to ensure all items are packed securely to avoid any damage during shipment. A restocking fee will be deducted from the subtotal of the return for store credit, less shipping charges.
We are certain you will be satisfied with the quality of our products. We will work with you from the beginning to make sure you are certain about your order. Once you place your order, if you are unsure of the color/glass options, we can send you a color or glass sample upon request.
For large quantity orders of the same fixture, we are happy to send you sample products, if available, for a deposit plus shipping.
SHIPPING & PACKAGING
Each of our fixtures is individually handcrafted and requires the same level of care and attention when preparing it for shipment. Our shipping charges reflect not only the transportation cost, but also the professional packaging, materials, and labor required to ensure your fixture arrives safely and in perfect condition.
We do not use generic, one-size-fits-all boxes. Every order is carefully evaluated and packaged using high-quality protective materials specifically selected for iron fixtures and fragile components such as glass and mica. This often includes custom-sized boxes, reinforced packaging structures, protective wrapping, and when necessary, custom palletization. Larger or heavier fixtures are securely fastened to pallets to prevent movement or damage during transit. Each order is hand-packed by our team, a detailed and labor-intensive process that ensures your fixture is properly protected throughout transport.
Shipping and packaging costs are calculated at the time of order based on several factors, including:
- Fixture size, weight, and fragility
- Custom packaging materials and box construction required
- Labor involved in preparing and securing the shipment
- Shipping method (ground, freight, air, or international transport)
- Delivery destination and distance from our facility in San Diego, California
Because all orders ship from San Diego, shipping costs vary depending on the delivery location. Shipments traveling longer distances, particularly to the East Coast, remote regions, or international destinations, incur higher carrier transportation costs.
Oversized fixtures or large quantity orders are professionally palletized and shipped via freight carriers to ensure safe handling. Smaller shipments are sent via trusted carriers such as FedEx or UPS.
We also ship internationally and are happy to assist with arranging transport via air, ground, or sea freight. International customers are responsible for any customs duties, taxes, brokerage fees, or import charges required by their country.
Shipping costs are based on carrier rates, packaging requirements, and labor at the time of shipment and are subject to change if carrier rates or shipment conditions change. Any additional fees incurred after shipment, including but not limited to storage fees, missed delivery appointments, redelivery attempts, address corrections, re-routing, refusal of delivery, or delays caused by the recipient, are the responsibility of the customer and may be billed separately.
By placing an order, the customer acknowledges and agrees to these shipping and packaging terms, including responsibility for any additional carrier fees incurred due to delivery conditions outside of our control.
SHIPPING DAMAGES POLICY
We take great care in packaging every fixture to prevent damage during transit. However, once a shipment leaves our facility, it is handled by third-party carriers and shipping conditions are outside of our direct control.
If your order arrives with any damage, please notify us immediately upon receipt and provide clear photos of the packaging and the damaged areas of the fixture. Prompt notification allows us to properly evaluate the situation and determine the best course of action.
Our goal is to resolve any issues quickly and ensure your fixture can be properly completed and enjoyed as intended. In most cases, we will provide replacement parts, components, or materials necessary to correct the issue. Most of our fixtures have components that can be replaced if needed.
Please note that we do not cover third-party repair services, labor, or refinishing costs. We will provide replacement parts, components, or other appropriate solutions at our sole discretion, as determined in good faith, to resolve the issue.
We are committed to supporting our customers and will work with you to provide the most effective and reasonable solution.
ELECTRICAL SAFETY STANDARDS AND CERTIFICATIONS
CA TITLE 24
For CA Residents, we are very familiar with CA Electrical Codes and requirements for commercial and residential projects. If your project requires Title 24 or Title 20, please contact us. We are able to make our fixtures comply with Title 24 and JA8.
UL / CSA Listing
Our fixtures are certified under CSA-CA by CSA Group, which is a Nationally Recognized Testing Laboratory (NRTL) approved by OSHA. This certification confirms that our fixtures have been independently tested and comply with applicable U.S. electrical safety standards, including the California Electrical Code and all other state requirements.
OSHA, the federal agency responsible for workplace safety and electrical compliance, requires that electrical products be certified by an approved Nationally Recognized Testing Laboratory (NRTL). CSA Group is one of these approved laboratories, alongside other recognized organizations such as UL (Underwriters Laboratories) and ETL (Intertek).
Electrical code does not require UL certification specifically. It requires certification by any OSHA-recognized NRTL. CSA Group holds the same OSHA recognition status as UL and ETL and is fully authorized to test and certify electrical products for use throughout the United States.
CSA certification is widely accepted across North America and internationally, which allows our fixtures to meet both U.S. and global electrical safety requirements.
You may view OSHA’s official list of approved Nationally Recognized Testing Laboratories, which includes CSA Group and UL, at the following link: https://www.osha.gov/nationally-recognized-testing-laboratory-program/current-list-of-nrtls
If you have any questions regarding certification, compliance, or project requirements, we are happy to provide additional information.
CATALOG
Our catalog website is Lights of Tuscany, and our online store is Spanish Revival Lighting, we are the same business. This is the only site you can order our fixtures online. We do not wholesale our products.
COMMERCIAL PROJECTS
Our fixtures are not just made for residential, a bulk of our fixtures are made for commercial projects and purposes. We have successfully supplied lighting for large commercial projects including, hotels, resorts, wineries, restaurants, residential communities, historic restoration, and large entertainment agencies. If you have a commercial project you are working on, please contact us directly.
PRODUCT TERMS AND CONDITIONS
Due to the nature of our handmade products, we reserve the right to make changes and/or modification to the designs of the images presented on our website. Certain design elements may be changed at our discrection. Because all fixtures are made by hand and are unique, there may be minor variances in the sizing, design elements, hardware, finishing, etc. Welding lines and uneven surfaces and or textures, are normal due to the process of manufacture. If major changes are made that affect the overall design, we will notify the purchaser.
All fixtures will come with the mounting hardware and ready to be installed. Some assembly is required. Glass may be shipped separately to avoid breakage and may require assembly. All parts should be handled with care to avoid damage and injury. All our fixures should be installed by a licensed and certified electrician. We are not responsbile for any installation or assembly charges.
Deposit for orders are non-fundable. Once an order has been placed, changes or cancellations can't be made.
WARRANTY
For a full copy of our warranty and Terms and Conditions, please submit your request in writing via email for a copy. The information below is general information terms and conditions that apply to all purchases by Lights of Tuscany and subsidiary, Spanish Revival Lighting.
Lights of Tuscany and its subsidiaries, warrants to the original purchaser that its lighting products will be free from defects in material and workmanship under normal use and service. Lighting products in which such defects do occur will be repaired or replaced at Lights of Tuscany's discretion.
Product finishing due to weathering are naturally occurring variations that are not within the control of Lights of Tuscany and aren’t considered defects under this limited warranty. Lights of Tuscany provides a one (1) year warranty, for finishing (paint) defects, with the exception of items that have been galvanized, a ten (10) year warranty applies.
Lights of Tuscany and it's subsidiaries, provides a limited lifetime warranty to electrical parts/components to the original purchaser for ten (10) years, as long as no modifications have been made, natural disasters, signs of misuse, and/or improper installation. Normal wear and tear is excluded from warranty. Aftermarket componenets added to our products by the manufacrurer, such as dimmer switches, switches, plugs, dusk to dawn and other add on electrical components are not covered under this warranty unless stated on order invoice the item is covered under a warranty.
Lights of Tuscany and it's subsidiaries does not pay the cost for installation, maintenance, repairs, modification, or refinishing costs for any damages to their products. The purchaser is responsible for these costs, including to ship the item back for repair or for the cost of replacement parts.