ORDERING
Lights of Tusany is our main catalog website, therefore, its for viewing only, and ordering via telephone or email.
If you would like to order online, you can visit our online retail store: Spanish Revival Lighting. The pricing and items are the same, it is just an easier way for those who want to order directly through an online store. Click here to order on our online store
LEAD TIMES
All our fixtures are authentic hand forged wrought iron. They are handcrafted and made to order to your specifications. When you place your order we will provide you with an estimated lead time. This lead time is determined by several factors, including but not limited to, manufacturing, quantities, finishing (ex. powder coating, galvanization, painting), product availability and our current order queue. We strive to produce exceptional attention to detail and want to make sure you get a high quality product. Lead times are not guaranteed unless specified in writing on your order. We encourage you to contact us at anytime during your lead time to check in on your order for an updated status. If you have a rush order, please contact us directly.
We do carry items in stock, meaning that they are raw metal and the metal work is done. But it needs to be powder coated, finished, and carefully packaged for shipment.
If you have questions regarding lead time for specific items, please contact us and we'll be happy to give you our current lead times. Example of general lead times can vary from 10 business days, up to 8+ weeks depending on the projects.
CUSTOM ORDERS
Because we manufacture our products, we are able to offer customization and modifications to most our lighting fixtures. In addition, if you have drawings or a picture of an existing design, our design team will help bring your idea to life. We are happy to work with you and offer our expertise during the design process. Customers are responsible for providing images, CAD, or drawings for specific custom designs, including the detailed dimensions. Minimum requirements for custom orders apply.
Since each custom order is created to your specification, manufacturing times may be different than our current products online. We will provide you with a quote specific to your custom order. Custom orders are final sale.
RETURNS
Our fixtures are made to order, specifically for you. Therefore, we are unable to accept returns. Any other pre-arranged returns are only accepted case-by-case and must have prior return authorization at time of purchase. Pre-authorized items returned must be unused and in new condition, and show no signs of wear, installation, or damage. The customer is responsible to ensure all items are packed securely to avoid any damage during shipment. A restocking fee will be deducted from the subtotal of the return for store credit, less shipping charges.
We are certain you will be satisfied with the quality of our products. We will work with you from the beginning to make sure you are certain about your order. Once you place your order, if you are unsure of the color/glass options, we can send you a color or glass sample upon request.
For large quantity orders of the same fixture, we are happy to send you sample products, if available, for a deposit plus shipping.
SHIPPING & PACKAGING
All our items are carefully and professionally packed to ensure your order arrives safely. We use high quality packing materials to protect the metals and glass to avoid damage during the shipping process. Our shipping and packaging cost are determined when your order is placed based on the size, weight, packaging and/or location of shipping. For oversized items or large quantity orders, those items are carefully packaged and placed on a pallet and shipped via freight company. We ship via FedEx or UPS.
We also ship internationally, large and small. We are happy to assist with the shipment for your order via air, ground or sea. The customer is responsible for paying any additional customs, duties, taxes or fees imposed on the shipment.
CA TITLE 24
For CA Residents, we are very familiar with CA Electrical Codes and requirements for commercial and residential projects. If your project requires Title 24 or Title 20, please contact us. We are able to make our fixtures comply with Title 24 and JA8.
UL / CSA Listing
We offer CSA-CA certification instead of the UL. CSA holds the same, if not higher electrical standards than UL. We do this because we have quite a few international orders and CSA is accepted in the USA, Canada and almost all other countries. What people do not know is UL is not a government agency. It is a private testing service that is part of Recognized Testing Laboratory (NRTL). CSA which stands for Canadian Standards Association is also a member of NRTL among several other large testing agencies such as ETL.
The NRTL does not specify UL or any other company only that the entity doing the certification, they just must be a recognized member of NRTL. We are Certified CSA-CA which is the one of the highest testing certifications recognized by California Electrical Code, and meets all other states electrical standards.
Please feel free to contact us if you have any additional questions, we are happy to answer any questions.
CATALOG
Our catalog website is Lights of Tuscany, and our online store is Spanish Revival Lighting, we are the same business. This is the only site you can order our fixtures online. We do not wholesale our products.
COMMERCIAL PROJECTS
Our fixtures are not just made for residential, a bulk of our fixtures are made for commercial projects and purposes. We have successfully supplied lighting for large commercial projects including, hotels, resorts, wineries, restaurants, residential communities, historic restoration, and large entertainment agencies. If you have a commercial project you are working on, please contact us directly.
PRODUCT TERMS AND CONDITIONS
Due to the nature of our handmade products, we reserve the right to make changes and/or modification to the designs of the images presented on our website. Certain design elements may be changed at our discrection. Because all fixtures are made by hand and are unique, there may be minor variances in the sizing, design elements, hardware, finishing, etc. Welding lines and uneven surfaces and or textures, are normal due to the process of manufacture. If major changes are made that affect the overall design, we will notify the purchaser.
All fixtures will come with the mounting hardware and ready to be installed. Some assembly is required. Glass may be shipped separately to avoid breakage and may require assembly. All parts should be handled with care to avoid damage and injury. All our fixures should be installed by a licensed and certified electrician. We are not responsbile for any installation or assembly charges.
Deposit for orders are non-fundable. Once an order has been placed, changes or cancellations can't be made.
WARRANTY
For a full copy of our warranty and Terms and Conditions, please submit your request in writing via email for a copy. The information below is general information terms and conditions that apply to all purchases by Lights of Tuscany and subsidiary, Spanish Revival Lighting.
Lights of Tuscany and its subsidiaries, warrants to the original purchaser that its lighting products will be free from defects in material and workmanship under normal use and service. Lighting products in which such defects do occur will be repaired or replaced at Lights of Tuscany's discretion.
Product finishing due to weathering are naturally occurring variations that are not within the control of Lights of Tuscany and aren’t considered defects under this limited warranty. Lights of Tuscany provides a one (1) year warranty, for finishing (paint) defects, with the exception of items that have been galvanized, a ten (10) year warranty applies.
Lights of Tuscany and it's subsidiaries, provides a limited lifetime warranty to electrical parts/components to the original purchaser for ten (10) years, as long as no modifications have been made, natural disasters, signs of misuse, and/or improper installation. Normal wear and tear is excluded from warranty. Aftermarket componenets added to our products by the manufacrurer, such as dimmer switches, switches, plugs, dusk to dawn and other add on electrical components are not covered under this warranty unless stated on order invoice the item is covered under a warranty.
Lights of Tuscany and it's subsidiaries does not pay the cost for installation, maintenance, repairs, modification, or refinishing costs for any damages to their products. The purchaser is responsible for these costs, including to ship the item back for repair or for the cost of replacement parts.
Shipping and Packaging: If an item is damanged due to shipment, the purchaser has 14 days to inpect and check their order for any damages and report the damanges to Lights of Tuscany. The purchaser is responsible for notifying Lights of Tuscany customer service during this time period with photos of the damaged items that need replacement and/or repair. Lighting products in which such damages occur will be repaired or replaced at Lights of Tuscany's discretion.